CASE STUDY: SGBFF DESIGN DIRECTOR VISION
Designing
for Resilience
Transforming Empathy into Action Through the Power of Intentional Design
CASE STUDY: SGBFF DESIGN DIRECTOR VISION
Designing
for Resilience
Transforming Empathy into Action Through the Power of Intentional Design
Designing learning experiences that build confidence, clarity, and long-term agency. Reducing cognitive load so learners focus on growth, not deciphering interfaces.
Target: 70% increase in course completion by end of 2026
Designing intuitive toolkits that amplify the confidence and voice of every facilitator. Structural systems that enable rapid scaling of program materials.
98% of Lean In Circle members credit their group with positive career change
Radical accessibility is the foundation of real inclusion. Adherence to WCAG standards ensures our content reflects true diversity of global communities.
Empowering 1.3 billion people globally living with disabilities
Visual storytelling that earns attention and invites participation. Bold typography and high-contrast visuals that disrupt feeds and drive sign-ups.
1.7 seconds to earn attention on TikTok
and Reels
ROI on email campaigns
for nonprofits
More brand visibility with
visual consistency
More shares from video vs.
static content
Users judge trust by
website design
AI-Powered Creative Workflow
Pioneering responsible AI to multiply creative impact while maintaining ethical guidelines
The Innovation: Rather than replacing human creativity, we pioneered responsible AI integration that multiplies creative capacity—using AI for storyboarding, image expansion, pattern generation, and rapid mood boarding while maintaining ethical guidelines for representation and authenticity.
Web experiences that heal: Building solace, support, and frictionless access into every digital touchpoint
The Challenge: Option B users often access grief support resources during their most vulnerable moments—sometimes on mobile, in the middle of the night. Lean In users need to quickly find Circles, resources, and community during lunch breaks or commutes.
Social Media That Stops the Scroll
Visual storytelling that earns attention and invites participation
The Challenge: On TikTok and Instagram Reels, you have 1.7 seconds to earn attention. SGBFF’s powerful stories about resilience, leadership, and community needed to break through.
Email Campaigns That Convert
Delivering value, inspiration, and community directly to the inbox
The Challenge: Email remains one of the highest-converting channels, but only if it looks beautiful across devices and drives action, not just opens.
Create a shared design language—a foundation of typography, color principles, and composition rules—that allows each initiative to maintain its unique personality while feeling connected to the larger mission. Think of it as a family: shared DNA, distinct individuals.
The Design Director partners upstream with research and strategy teams to visualize concepts before they’re finalized. Prototypes become conversation tools that turn abstract ideas into tangible visions, enabling better decision-making across the organization. This collaborative approach ensures design is informed by real user needs while research benefits from rapid visual iteration.
AI serves as a force multiplier for workflows—handling the heavy lifting of image expansion, pattern generation, and rapid mood boarding. This frees the design team to focus on the heart of the work: empathy, strategy, and human connection. All AI use follows rigorous ethical guidelines that ensure representation and authenticity remain core to every output, never replacing human judgment but amplifying creative capacity.
Every design pillar connects to measurable outcomes: 70% increase in course completion, 98% facilitator satisfaction with Circle resources, full WCAG accessibility compliance, 1.7-second attention capture rates on social platforms, 3.5x brand visibility improvement through consistency, 1200% higher engagement with video content, and 30-35% time savings through design system implementation. These metrics ensure design efforts drive real-world impact.
Radical accessibility is the foundation of real inclusion. With 1.3 billion people globally living with disabilities, accessibility isn’t a feature—it’s a moral imperative. Full WCAG compliance ensures our content reflects the true diversity of global communities and removes barriers that prevent people from accessing life-changing resources. When we design for the margins, everyone benefits from clearer interfaces, better structure, and more thoughtful experiences.
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